In the event that one or more products are damaged in transit, we will be liable for the damage. A certificate from the supplier is required. We are not liable for any damage that occurs after the package has been opened.
If items with different delivery times were ordered as part of the order, we will ship all products together unless otherwise agreed. In this case, the overall delivery time that applies to the item of yours applies to the shipment of goods Order with the longest delivery time applies.
We will pack the ordered items as quickly as possible and hand them over to our logistics partner ready for shipment. Please note that we have no influence on delays caused by our logistics partner, which may occur, for example, in the run-up to Christmas or in extreme weather conditions.
If personal delivery is not possible, the package will either be delivered again, left with a neighbor or in a parcel shop near you. You can then collect the package within the next 7 working days before it is returned to us. Returning your package if your package is not picked up on time may result in additional costs.